We’re here to support you

If you’ve been a victim of discrimination or hate crime because of your age, we can help.


Age discrimination is when you’re treated difference because of your age, in one of the following situations:

  • in the workplace.
  • using public services like healthcare or education.
  • using businesses and other organisations that provide services and goods.
  • using transport.
  • joining a club or association.
  • in contact with public bodies like your local council or government departments.

It could have happened only the once, or because of a policy or rule based on age.

However, there are some exceptions. Being treated differently because of your age may be lawful for the following reasons:

  • belonging to a particular age group is essential for a job: this is called an occupational requirement.
  • an organisation is taking positive action to encourage or develop people in an age group that is under-represented or disadvantaged in a role or activity.
  • your employer has set a compulsory retirement age that it can clearly justify in respect of your role: this is known as objective justification.
  • the circumstances fall under one of the exceptions to the Equality Act that allow organisations to provide different treatment in employment or services based on age.
  • a service provider is making age-related concessions and benefits.
  • the financial services sector (e.g. banks, building societies and insurance companies) is using age limits when deciding what services to offer.

the equality act

The Equality Act 2010 is the legislation that protects you from age discrimination. It states that you can’t be discriminated against because:

  • You are (or aren’t) of a specific age, or belong to a specific age group.
  • Someone thinks you are (or aren’t) of a certain age or age group – this is discrimination by perception.
  • You’re connected to someone of a certain age or age group – this is discrimination by association.

Age groups can be both broad and specific, like ‘people over 60’ or ‘people in their early 30s’. Terms like ‘teenagers’, ‘young people’, ‘elderly’ and ‘pensioner’ can also be used to identify age groups.

Types of age discrimination

There are four different types of age discrimination:

  • direct discrimination
  • indirect discrimination
  • harassment
  • victimisation
Direct discrimination

This is when you’re treated worse than someone else in the same or similar situation because of your age. Direct discrimination based on age is allowed if the organisation or employer can prove there is a good reason for the discrimination – this is called objective justification.

indirect discrimination

Indirect discrimination is when an organisation or employer has a particular policy or way of doing things that has an impact on you because of your age. This is illegal unless the organisation or employer can give a good reason for what they have done. Just like direct discrimination, indirect age discrimination is allowed on the basis of objective justification.


Harassment happens when you’re treated in a way that makes you feel humiliated, offended or degraded. Harassment is always wrong, but if an organisation or employer can prove it did everything possible to prevent its staff behaving in a discriminatory way, you can’t make a claim for harassment against it. You could however make a claim against the harasser.


Victimisation is when you’re treated poorly because you’ve made a complaint about discrimination.

Report discrimination

No one deserves to be a victim of discrimination. If it’s happening to you or someone you know, get in touch with us right away. If you live in Avon and Somerset, our service is free and completely confidential. If we can’t help you, we’ll find someone who can.

contact us


Talk to us today. All calls are completely confidential.

0117 942 0060


Get in touch with us online and we’ll get back to you.

Fill Out Form


Or you can write to us using our PO Box address.

Write to Us

Our Mailing Address

PO Box 2454

Get in Touch

Our Funding Partners